Help us educate, inspire, and connect people through family history
We are supported by 100 employees and hundreds of dedicated volunteers, serving more than 250,000 members. Our jobs span a broad range of careers, from entry-level to professional, including genealogical research, publishing, library science, curatorial, internet technology, finance, information systems, development, sales, education, and member services.
Open Positions
The Database Projects Manager will be responsible for acquiring, structuring, and publishing genealogical database content that enhances the online searchable collections available to members of American Ancestors. They will also produce webinars, articles, and other content to educate members and staff about new and current database collections. This is a full-time, exempt position located at our beautiful headquarters on Newbury Street in Boston.
Some of our amazing benefits include; generous paid time off, paid holidays, medical, dental, vision, retirement plan, AFLAC, employee assistance program, and much more!
Primary Focus Areas
Relationship Management. American Ancestors seeks to continually expand its database collections in specific areas to support a growing population of members. This person will maintain a responsive, well-organized relationship with existing and new partners throughout the publication process.
Data Publishing. The Database Projects Manager will evaluate, prepare, and structure data for publishing so it can be effectively searched in the form of an online database. This person will also define any needed enhancement to the department’s development tools and process to help speed the publication process, and work with the Director of Database & Search Technology to implement them. This person will also be managing the flow of data through internal servers and storage through to archive in the cloud. Supervising, training, and mentoring the Database Projects Coordinator to respond to customer correspondence regarding database updates and corrections.
Data indexing. The Database Projects Manager will oversee the indexing of all database collections. This person will manage the Volunteer Coordinator and 150+ website volunteer force. This person will also manage deliverables and contract negotiations with third-party indexing vendors. Projects will be prioritized and assigned to volunteers and third parties, to ensure that projects are completed on time and within budget and meeting all contractual obligations.
Duties and Responsibilities
- Manage all digital database projects, tracking timeliness of projects and ensuring that all phases of the project and life cycle are met.
- Manage the indexing process with volunteers and contractors to ensure projects are completed on time with high quality
- Use the Collections Administration Tool and others to complete the publication process for new database, and to update existing databases.
- Use SQL Server Management Studio to create queries, troubleshoot problems, and make database modifications.
- Help define an optimal search experience for AmericanAncestors.com website users; document and communicate search functionality requirements for developers.
- Create and deliver presentations on search functionality to internal staff and NEHGS members.
- Work with Microsoft Excel to manipulate indexed data from internal and external sources and complete the publication process.
Skill and Qualifications
- Experience working with SQL Server and the SQL Server Management Studio
- Strong analytical capabilities
- Ability to stay focused on complex projects, while retaining a high degree of attention to detail
- Ability to communicate effectively with both technical staff and end-users; excellent customer service skills
- Expertise in troubleshooting and solving data-related inconsistencies
- Preferred skills/must demonstrate a strong interest in: Genealogy and/or historical data and Search user experience
- Knowledge of Excel, particularly data search and manipulation functions. VBA macros are a plus
- Digital image processing concepts and tools
- Python or other scripting languages
- Content management system experience (WordPress and/or Drupal)
- Photoshop
- Software or website functionality testing
- Experience with search engine applications such as Elastic Search
Education Level
Bachelor’s degree in Library Science or History related area, or equivalent work experience.
Salary
$60,000-$70,000 per year
How to Apply
Apply by March 15, 2024. Please submit a cover letter and resume to Michelle Major, Director of Human Resources at mmajor@nehgs.org. Include your last name and "Database Projects Manager” in the subject line of your email. No phone calls, please.
The full-time Member Services Associate (Front Desk) fills a key role on our strong Member Services team, providing front-facing support to NEHGS members and visitors. The Member Services team focuses on building strong relationships with our members and developing those relationships over time. The hours of this full-time, non-exempt, hourly position are Tuesday through Saturday from 9:00–5:00. The position is at our headquarters on beautiful Newbury Street in Boston and requires an on-site presence.
The NEHGS Member Services Team is vital to the growth and support of a 175-year old institution as we develop our constituent base in an exciting time to be working in the field of family history.
Some of our amazing benefits include; very generous paid time off, medical, dental, vision, 403(b) retirement plan, EAP, AFLAC, life insurance, and much more!
Essential Duties and Responsibilities
- Provide customer service support to NEHGS members by phone, email, and in-person interactions.
- Perform initial troubleshooting steps to assist with technical questions and issues.
- Effectively communicate knowledge of NEHGS resources, services, events, and mission.
- Process customer orders for new and renewing memberships, and prepare materials for a variety of member services communications.
- Bring a solution-driven approach to customer service and daily tasks, by identifying possible ways to improve website usability, database functionality, and office processes and procedures.
- Handle bookstore sales, signing in visitors, and orienting visitors to the library.
- Participate in occasional NEHGS Education and Advancement events as needed.
- Additional responsibilities as needed.
Desired Skills
- 1-2 years experience in customer service and enthusiasm for helping people
- Ability to communicate with all levels of staff in a professional environment
- Ability to work in a team as well as accomplish projects independently
- High level of organizational skills and attention to detail
- Desire to contribute to a team with the potential to take on increased responsibilities
- Microsoft Office and Windows computer proficiency
- Excellent customer service skills, in person and by phone
- Familiarity with CRM database software (ex. Tessitura), data entry software is a plus
How to Apply
Please submit cover letter and resume to Michelle Major, Director of Human Resources at mmajor@nehgs.org. Please include your last name in the subject line of your email.
American Ancestors is hiring an experienced Senior Accountant reporting to the Controller and working across all departments. The Senior Accountant will provide non-profit accounting expertise and financial accuracy under the direction of the Controller and CFO and aiding other members of the Finance department including the Accounts Receivable Coordinator and Accounts Payable Coordinator. This fulltime, exempt position is currently working in our office on a hybrid schedule due to construction of our new facility located on Newbury Street in Boston.
Duties and Responsibilities
- Reconcile cash and credit accounts with monthly banks statements.
- Conduct billing, collection, and accounting for accounts receivable.
- Reconcile income statement and balance sheet accounts; book journal entries, including those for current accounts including prepaids, accruals and allocations.
- Assist the Controller and CFO with managing the monthly, quarterly and annual accounting close and annual financial audits.
- Participate in the implementation and execution of the annual budget process.
- Monthly preparation of financial reporting packages to be distributed to senior staff
- Assist with the annual audit process and tax information gathering process
- Work as an accounting team member to ensure success for accurate and timely reporting of financial information
- Payroll reconciliation experience and provide backup payroll processing (Paycom platform) for Human Resources occasionally.
- Other responsibilities as designated by the Controller and CFO
Skill and Qualifications
- Minimum 5 years of solid non-profit accounting experience, with a B.S. in Accounting or finance degree
- Strong non-profit accounting experience
- Advanced Microsoft Excel experience
- Excellent accounting software experience required
- Experience in SAGE Intacct accounting software is preferred as well as experience with Tessitura CRM software platform and Shopify.
- Must be a team player, detail oriented, possess the ability to prioritize tasks well and work with various staff and managers.
- Strong problem-solving skills and ability to take ownership of processes.
- Understanding of GAAP accounting principles
- Preference to candidates with not-for-profit accounting experience and knowledge (ideally 5 or more years), including proficiency with account reconciliation, journal entries, contributions and fund accounting.
Benefits
Some of our amazing benefits include; very generous paid time off, plus 12 paid holidays and 3 floating holidays, medical insurance from Harvard Pilgrim, dental from Blue Cross, EyeMed vision, 403 (b) retirement plan with a 7% contribution after 2 years of service, Employee Assistance program, AFLAC, and much more!
Salary
$87,000-$90,000 per year
How to Apply
Screening of applications will begin immediately and continue until a candidate is hired. To apply, please email a resume and compelling cover letter to Michelle Major, Director of Human Resources, mmajor@nehgs.org. No phone calls, please.