Employment Opportunities

Help us educate, inspire and connect family historians

To advance the study of family history in America and beyond, the New England Historic Genealogical Society educates, inspires, and connects people through our scholarship, collections, and expertise. We are supported by 90 employees and hundreds of dedicated volunteers, serving 225,000 members. Our jobs span a broad range of careers, from entry-level to professional, including genealogical research, publishing, library science, curatorial, internet technology, finance, information systems, development, sales, education, and member services.

For immediate consideration to any of our open staff positions, please e-mail your resume and cover letter to:

Michelle Major, Director of Human Resources mmajor@nehgs.org.

Check out our Volunteer page for other opportunities to help advance the study of family history.

Open Positions:

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Database Manager

The New England Historic Genealogical Society is seeking an experienced Database Manager. This position will oversee the integrity of all data in and out of the newly implemented NEHGS Constituent Relations software, Tessitura. This position will be the organizations key manager and knowledge resource for Tessitura. The Database Manager will oversee the ongoing implementation of necessary system or design changes, tailoring and troubleshooting all items related to Tessitura post-launch and will coordinate the timely and effective response to needs; implementing policies, procedures, training and customization for NEHGS and its staff.

Duties and Responsibilities:

  • Maintain strict overall organizational integrity and data control by maintaining Tessitura, setting up and enforcing standards, protocols, procedures, and policies to ensure data accuracy and consistency across departments;
  • Troubleshoot problems and create tailored solutions as they arise, collaboratively with affected staff;
  • Develop consistent training methodology and offer initial and ongoing training of staff; collaborate with Human Resources and Department Managers to onboard and train new staff;
  • Working closely with the NEHGS Core Team, Project Managers, and Tessitura Implementation Team, act as the main point of contact between NEHGS and Tessitura team for all areas of ongoing implementation, customization, upgrades and improvements;
  • Manage reporting and some development aspects of IT, including CSS, JavaScript, SQL and HTML. In addition, SSRS reporting and C# work will be required;
  • Schedule, when appropriate, and attend all related meetings, track project timelines and budgets, and spearhead NEHGS user trainings and ongoing mentoring;
  • Configure and pull reports as required for a variety of departments, individuals and purposes; establish protocol for the pulling and the organization and filing of reports; establish protocol and monitor access to reports for confidentiality purposes; manage and oversee all NEHGS report pulling activity for consistency, accuracy and to remove redundancy and optimize time; create log of reports and criterial and protocol information. Assist in monthly reconciliation with Finance through identifying and troubleshooting inconsistencies;
  • Collaborate with activity areas and analyze data to optimize NEHGS’s needs and goals; strengthen lead generation for services and opportunities and prospect research functionality;
  • Collaborate as needed with Member Services and Development in order to support events, phone support, front desk support and other related activities.

Qualifications:

  • 5 years of database management experience and 5 years of experience managing complex systems within a rich and varied organizational structure;
  • Broad and thorough understanding of Tessitura and other database systems management;
  • Understanding of Tessitura launch and post-launch issues, climate, and details;
  • Comprehensive understanding of NEHGS activity areas, database needs and the interrelationship between different areas of data collection and use;
  • Training in and understanding of SQL programming and advanced reporting; Training in and/or facility with CSS, JavaScript, Sequel and HTML. In addition, facility with SSRS reporting and C# is preferred;
  • Superb organizational skills and the ability to prioritize work and to set appropriate deadlines and timelines; the ability to educate others effectively and to create written policies, procedures, protocols and other relevant communications;
  • Superb collaborative skills and the ability to consistently build positive and effective working relationships with colleagues across different departments and areas of responsibility;
  • The ability to strongly support organizational priorities and to think and act proactively, creatively and entrepreneurially in support of those priorities, in a collaborative and respectful manner;
  • Skill with analytical work; consistent awareness and monitoring of a variety of elements and constituents;
  • The highest level of honesty, integrity and ethical consideration

Education level for the position:

Bachelors’ degree required; Masters’ level preferred.

Please send resume and cover letter to: Michelle Major, Director of Human Resources; mmajor@nehgs.org

Apply by May 18, 2018

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Member Services Associate

The full-time Member Services Associate fills a key role on our strong Member Services team, supporting our organizational mission to advance the understanding of family history in America and beyond. The Member Services team focuses on building strong relationships with our members and developing those relationships over time. The hours of this regular full-time, benefit eligible position are Tuesday through Saturday from 9:00–5:00.

Essential Duties and Responsibilities:

Primary responsibilities include providing customer service support to NEHGS members by phone, email, and in-person interactions, which includes outlining NEHGS’s services and expertise, and providing technical support for our growing online presence. This involves carrying out initial troubleshooting for technical questions and issues, and escalating unresolved issues to other staff for more in-depth troubleshooting when necessary.

This position is also responsible for processing of customer orders for new and renewing memberships, and preparing materials for a variety of member services communications. As part of an innovative and solution-oriented team, this position contributes to Member Services marketing and stewardship initiatives, as well as identifies potential ways to improve website usability based on member feedback.

Additional responsibilities include but are not limited to:

  • Support Visitor Services, the front-facing first point of contact for all members and visitors to our library headquarters, by covering the front desk during breaks. This includes handling bookstore sales, signing in visitors, and orienting visitors to the library.
  • Participate in occasional NEHGS Education and Advancement events as needed.

Desired Skills:

  • Experience in customer service and enthusiasm for helping people
  • Ability to communicate with all levels of staff in a professional environment
  • Ability to work in a team as well as accomplish projects independently
  • High level of organizational skills and attention to detail
  • Desire to contribute to a team with the potential to take on increased responsibilities
  • Microsoft Office and Windows computer proficiency
  • Excellent customer service skills, in person and by phone
  • Familiarity with CRM database software; preferably Tessitura, data entry software, and/or email marketing services (such as Constant Contact) is a plus

The NEHGS Member Services Team is vital to the growth and support of a 172-year old institution as we develop our constituent base in an exciting time to be working in the field of family history.

To Apply:

Please email resume and cover letter to:
Michelle Major, Director of Human Resources
mmajor@nehgs.org

Please include your last name in the subject line of your email. No phone calls, please.

Apply by May 22, 2018

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Visitor Services Representative

This part-time Visitor Services Representative fulfills a key role on our strong member services team, providing front-facing support to members and visitors to the New England Historic Genealogical Society. The hours of this part-time position are flexible, with required Saturdays.

Supporting our organization’s strategic vision, this position has the essential role of actively welcoming, energetically recruiting, educating, and engaging new members. The position provides oversight of our historic building’s front reception desk and entryway and serves as a welcoming and proactive first point of contact for all members and new visitors. The Visitor Services Representative also processes book, membership, and day pass purchases made at the reception desk.

Responsibilities include:

  • Serving as the front-line representative of NEHGS for in person interactions with members and visitors.
  • Actively building relationships with library visitors and recruiting new members.
  • Handling bookstore, membership, and day fee sales at the front desk.
  • Signing members, visitors, and volunteers into the building.
  • Answering all incoming calls to the front desk.
  • Assisting with registration at events.
  • Coordinating with security guard to ensure proper safety procedures are followed.
  • Opening and closing the building each day, with assistance from security guard.
  • Other duties as assigned.

Desired Skills

  • Excellent customer service skills, in person and by phone
  • Interest and/or knowledge of visitor services at non-profit organizations
  • Desire to be part of a team and collaborate with other departments
  • Excellent communication skills with all levels of staff in a professional environment
  • High level of organizational skills and attention to detail
  • Microsoft Office and Windows computer proficiency
  • Enthusiasm for helping people
  • Familiarity with CRM database software is a plus

Customer, visitor, or member services experience is desired. Enthusiasm for, or knowledge of, NEHGS, genealogy and/or history is a plus.

Please submit cover letter and resume to Michelle Major, Director of Human Resources at mmajor@nehgs.org.

Apply by May 9, 2018

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Volunteer Services Coordinator, Online Databases

The volunteer services coordinator will, as a full-time, on-site employee, coordinate and implement volunteer operations for the Web Team.

The Volunteer Services Coordinator will manage the efforts of a 150-person volunteer force to: 1) scan books and manuscripts, and 2) index data in a digital format so that it can be readily converted into searchable online databases. This position is responsible for recruiting, training, and managing database volunteer work.

They will build positive relationships with volunteers, develop and implement methods to sustain volunteer participation (including rewards programs), answer technical and content-related that arise during the course of volunteer work, and maintain volunteer records.

This position is a full-time, paid staff position with benefits.

Duties and Responsibilities:

  • Plans, oversees, coordinates, and implements the Web Team’s database volunteer program

Management & Coordination

  • Assist with multiple digital database and imaging projects, tracking timeliness of projects and ensuring that all phases of the project are executed correctly
  • Coordinates volunteer work assignments and answers volunteer questions on a daily basis
  • Matches the right volunteer to the task, based on skills, interest and aptitude
  • Identifies and implements ways to recruit new volunteers through community outreach, public relations programs, and social media
  • Leads volunteer recognition activities throughout the year
  • Performs quality control on volunteer work
  • Prepares written reports and correspondence, including monthly reports of volunteer hours
  • Participates in planning meetings to prioritize and schedule projects
  • Grows volunteer program over time

Training & Technology

  • Trains volunteers and helps troubleshoot technical and content-related problems
  • Identifies the appropriate technology for each project and adapts training approach accordingly (e.g., establishes a feedback cycle with volunteers, defines metrics for success)
  • Learns and applies new technologies; and trains volunteers in its use, as needed
  • Creates and establishes a formal volunteer training program that can be used to scale volunteer efforts

Education level for the position:

Bachelor’s and/or Master’s degree in Library Science, History, Project Management, or related area or equivalent work experience

Required skills:

  • Ability to coordinate the efforts of many volunteers across multiple projects
  • Effective communication skills with both technical staff and volunteers
  • Excellent customer service skills
  • Ability to manage change
  • Experience with common business computer applications including but not limited to: MS Excel, MS Word, MS PowerPoint, MS SharePoint, and MS Outlook

Preferred skills/must demonstrate a strong interest in:

  • Genealogy and/or historical data
  • Digital image processing concepts and tools
  • Photoshop
  • Knowledge of Excel, including familiarity with the MS Office object model and creation of VBA macros

Please submit cover letter and resume to Michelle Major, Director of Human Resources at mmajor@nehgs.org. No phone calls, please.

Apply by June, 8, 2018

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