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    Member Services Representative

    The New England Historic Genealogical Society educates, inspires and connects people through our scholarship, collections and expertise.

    We are seeking a full-time member services representative to fulfill a key role on our five person member services team, providing customer service support to NEHGS members. Basic responsibilities for the position include processing customer orders for new and renewing memberships and preparing materials for a variety of member services communications. This role supports our organizational mission to build strong relationships with our members and develop those relationships over time.

    Desired Skills

    • Enthusiasm for helping people
    • Ability to communicate with all levels of staff in a professional environment
    • Ability to work in a team as well as accomplish projects independently
    • High level of organizational skills and attention to detail
    • Desire to contribute to a team with the potential to take on increased responsibilities
    • Microsoft Office and Windows computer proficiency
    • Excellent customer service skills, by phone and in person
    • Familiarity with Sage Fundraising Software or Constant Contact is a plus

     

    The NEHGS Member Services Team is vital to the growth and support of a 169-year old institution as we develop our constituent base in an exciting time to be working in the field of family history.

    Member services or development experience is desired. Motivation to learn new skills and technologies is encouraged. Enthusiasm for, or knowledge of, NEHGS, genealogy and/or history is a plus.

    About NEHGS: Founded in 1845, NEHGS is the nation’s oldest genealogical society. We have 25,000 members nationwide, and we hold the largest collection of original family history research materials in the country. Our website provides access to thousands of databases and scholarly resources to help our members discover their ancestors. We employ 70 individuals at our research library in Boston, which houses millions of manuscripts, books, and original items to preserve the stories of families in America. 

    How to Apply:

    Please email resume and compelling cover letter to:
    Michelle Major
    mmajor@nehgs.org

     

    Researcher

    NEHGS is looking for a full-time researcher who will be responsible for conducting research for the NEHGS Research Services Department (completing a minimum of 25 billable hours per week). The ideal candidate should have a thorough knowledge of genealogical skills, techniques, and sources; and be able to efficiently conduct research in the time allotted by clients.

    Experience

    • Bachelor’s degree in a history related field
    • Genealogical training
    • General computer skills including internet, e-mail, and word processing
    • 3–4 years of professional genealogical experience
    • Ability to analyze documents and compile detailed narrative research reports

     
    Salary and Benefits: Dependent on experience

    How to Apply:

    Please submit a cover-letter, resume, and a written sample of genealogical research, by June 1, 2014 to:
    Michelle Major
    mmajor@nehgs.org

     

    Accounts Receivable Associate

    NEHGS is looking for an Accounts Receivable Associate. Reporting to the Controller and working closely with other Finance and NEHGS staff, this person will be responsible for tying out daily credit card receipts, follow up phone calls, letters, filing, and other support tasks. The Accounts Receivable Associate will also be required to perform other accounting duties as assigned.

     
    Qualifications:

    • The candidate will need intermediate Microsoft Excel and Word skills.
    • Familiarity with Microsoft Dynamics-Great Plains software or similar accounting software preferred.
    • Excellent organizational skills with the ability to manage on-going projects concurrently with accuracy, speed and a strong attention to detail.
    • This position requires the ability to work independently.
    • Ideal candidates will be highly organized and have strong computer, interpersonal, and writing skills
    • A minimum of a two year degree is required.

     
    How to Apply:

    Please email resume and compelling cover letter to:
    Michelle Major
    mmajor@nehgs.org
    Human Resources Coordinator, New England Historic Genealogical Society

New England Historic Genealogical Society
99 - 101 Newbury Street
Boston, Massachusetts 02116, USA
888-296-3447

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