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    Member Services Representative

    To advance the study of family history in America and beyond, the New England Historic Genealogical Society educates, inspires, and connects people through our scholarship, collections, and expertise. We have a 7-story research center on Newbury Street in Boston, with over 70 full-time staff, and we serve 25,000 members nationally and 80,000 total constituents.

    We are seeking a full-time member services representative to fulfill a key role on our five person member services team, providing customer service support to NEHGS members. Basic responsibilities for the position include processing customer orders for new and renewing memberships and preparing materials for a variety of member services communications. This role supports our organizational mission to build strong relationships with our members and develop those relationships over time.

    Desired Skills

    • Enthusiasm for helping people
    • Ability to communicate with all levels of staff in a professional environment
    • Ability to work in a team as well as accomplish projects independently
    • High level of organizational skills and attention to detail
    • Desire to contribute to a team with the potential to take on increased responsibilities
    • Microsoft Office and Windows computer proficiency
    • Excellent customer service skills, in person and by phone
    • Familiarity with Sage Fundraising Software or Constant Contact is a plus

     

    The NEHGS Member Services Team is vital to the growth and support of a 169-year old institution as we develop our constituent base in an exciting time to be working in the field of family history.

    Member services or development experience is desired. Motivation to learn new skills and technologies is encouraged. Enthusiasm for, or knowledge of, NEHGS, genealogy and/or history is a plus

    About NEHGS

    Founded in 1845, NEHGS is the nation’s oldest genealogical society. We hold the largest collection of original family history research materials in the country. Our website provides access to thousands of databases and scholarly resources to help our members discover their ancestors. Our research library in Boston houses millions of manuscripts, books, and original items to preserve the stories of families in America.

    How to Apply

    Send resume and cover letter to Ms. Michelle Major, Human Resources Coordinator, New England Historic Genealogical Society, 101 Newbury Street, Boston, MA 02116 or e-mail to mmajor@nehgs.org.

    Researchers

    NEHGS is looking for full and part time researchers who will be responsible for conducting research for the NEHGS Research Services Department (completing a minimum of 20–25 billable hours per week for full time). The ideal candidate should have a thorough knowledge of genealogical skills, techniques, and sources; and be able to efficiently conduct research in the time allotted by clients.

    Experience

    • Bachelor’s degree in a history related field
    • Genealogical training
    • General computer skills including internet, e-mail, and word processing.
    • 3–4 years of professional genealogical experience
    • Ability to analyze documents and compile detailed narrative research reports.

     

    Salary and Benefits

    Dependent on experience

    How to Apply:

    Send cover letter, resume, and a written sample of genealogical research to
    Michelle Major
    Human Resources Coordinator
    New England Historic Genealogical Society
    mmajor@nehgs.org.

New England Historic Genealogical Society
99 - 101 Newbury Street
Boston, Massachusetts 02116, USA
888-296-3447

© 2010 - 2014 New England Historic Genealogical Society