Frequently Asked Questions

If you are receiving an authentication failed message, you can reset your password at any time by accessing the login page on

I Can't Login 1
1) Select the login link at the top of the page.
I Can't Login 2
2) Select ‘Forgot Password’ below the login button on the login page.
I Can't Login 3
3) Enter the email address associated with your account and select ‘Send’
4) Your password reset instructions will be sent to your email address within a few minutes.

An authentication error is when your login information cannot be verified. Please follow our password reset instructions to correct this problem.

If you have forgotten your password, you can reset it at any time by accessing the login page.

If you have already created an account on, have a lapsed membership, registered as a guest, or purchased an item, we will have your email address on file. You can update your subscription with your preferred email address by logging into the website and clicking the Renew button on the top of the page.

If you have forgotten how to access the account with your desired email address, you can reset it at any time by accessing the login page.

If it is has been a week or more since you last logged in, your session may have expired. Please try logging out and logging back in again.

If this does not solve the problem, please try clearing your cookies and browser cache by following the instructions in this guide for your web browser.

Guest accounts are free. Guest accounts allow web visitors to use a limited suite of databases and access content such as making purchases from the online store. To receive unlimited access to all 1 billion+ records and other benefits, become a member of NEHGS.

In addition to the standard suite of databases available to guests found below, other new databases may be available to guests for a limited time. To see the complete list of databases currently available to guests, visit the advanced search page and use the “free” check box.

Standard Guest Databases

    Please contact our Membership department at or 888-296-3447 to change the email address associated with your account.

    Join Button
    You can join by click on the JOIN button located on the top right of
    Renew Button
    If you are logged in, you can renew by clicking on the RENEW button on the top right of the page. You can only renew within the last three months of your membership.
    You can find your expiry information on your profile page.
    My Account
    1) Accessed your profile page by clicking “My Account” at the top of the page. This will only appear when you are logged in.
    Renewal Date
    2) Your profile page will display your renewal date and membership level at the top of the page.

    You can join or renew phone and by mail

    By Phone

    Please call Member Services at 888-296-3447 (choose option 1), Monday through Saturday, 9 a.m. to 5 p.m.

    If you are renewing by phone please have your member number ready. There is turn-around time of several business days for any phone renewal.

    By Mail

    You can also send a check, payable to NEHGS, by regular mail. Just mail it to Members Services at the address below. If you are renewing, please include your membership number. If you are joining as a new member, please provide your full contact information, including email address and phone number.

    Member Services
    99–101 Newbury Street
    Boston, MA 02116

    Admission to the Research Library is free for NEHGS members. Non-members are always welcome and may purchase a day pass for $20.

    Information on hours can be found on our visit page.

    More information on parking can be found on our visit page.

    You can subscribe to the Weekly Genealogist here.

    Please note, your subscription to the Weekly Genealogist is not connected to your email address on If you update or change your email address on the website, you will also need to update it via the link at the bottom of your email.

    Recent issues of the Register are available online in PDF and FlippingBook formats.

    Browse Menu - Publications
    You can also find the Register with the rest of our Publications in the Browse menu at the top of each page.
    Search the RegisterG
    We also offer a searchable database of the Register containing records from 1847 to 2013. To access this database, navigate to our database search page and click Advanced Search to reveal the Database field.

    The Register is available as a searchable (and savable) PDF and FlippingBook for all members. If you opt for e-delivery of The Register, you will receive an email link to the online version as soon as it is available—usually two or three weeks earlier than the printed version. Doing so will help save printing and mailing costs, allowing NEHGS to allocate resources to other important aspects of the user experience. The online version of The Register is always available to members whether it is mailed or not:

    To go paperless, please contact the Member Services team at 1-888-296-3447 (choose option 1) or send a brief email to

    More information about donating manuscripts and other materials can found on our Donate Materials page.